The New Store Workbook by Museum Store Association

Author:Museum Store Association [Association, Museum Store]
Language: eng
Format: epub
Tags: Business & Economics, Industries, Retailing, Museum Administration & Museology
ISBN: 9781611328738
Google: 2XG3ngEACAAJ
Publisher: Left Coast Press, Incorporated
Published: 2013-12-15T03:23:34+00:00

Electronic devices and surveillance devices also reduce theft. However, they do not create a welcoming atmosphere in the store, which may affect both customers and staff. Here are some options to consider when planning for your store’s security.

• Electronic article surveillance. These systems involve attaching or embedding a device onto the merchandise that must be removed at the time of sale. Failure to remove it causes an alarm to sound when the customer exits through a scanning device. Though widely used in big-box stores, these systems are not without drawbacks. Store personnel need to understand that they must still practice theft prevention. After all, many professional thieves have learned how to bypass most electronic article surveillance systems.

• Lockable security devices. These include such things as clothes hangers secured by steel cable to a display rack. Such devices are generally effective in deterring the theft of leather goods and other expensive garments. It is time-consuming for sales associates to unlock the device at the time of sale, and the inconvenience may not be worth the savings realized by protecting the merchandise.

• Closed-circuit television (CCTV). CCTV is probably the most effective electronic deterrent available. Most systems do not require that someone watch a monitor at all times. Instead, they use a digital video recorder to record all activity within camera range. Professionals and amateurs alike recognize the ability of CCTV to record their actions and will probably take their business elsewhere. Digital recorders allow for the instant retrieval of recorded images and enhance the archiving of recorded incidents. These images may be accessed from remote locations or transmitted elsewhere as necessary.

Other important forms of protection and methods of alerting the security department to threats is to install a peephole in non-public doors without windows and put hidden panic buttons by each cash register. These should be placed on the side of the non-dominant hand of most of your staff and positioned so that someone on the other side of the counter would not notice the button being pushed. These should also be installed in offices and stockrooms. Pressing the button will generate a silent alarm that security will respond to immediately.

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